At Curonnelle INC, we want our customers to have a straightforward shopping experience. This Refund & Return Policy explains the conditions and procedures for returning casual women’s clothing purchased through our website, as well as our exchange and refund procedures.
1. 30-Day Return Policy
Customers may request a return within 30 days of the date the order was delivered.
To be eligible for a return, the item must:
- Be returned within 30 days of delivery.
- Be unworn and unused.
- Be in its original condition.
- Have all original tags and labels attached, where applicable.
- Be returned with the original packaging, where reasonably possible.
- Not show signs of washing, damage, stains, odors, or alteration.
- Include reasonable proof of purchase, such as the order number or purchase confirmation.
Items that do not meet these requirements may be refused or may not qualify for a refund.
2. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or other applicable considerations. This may include items that have been worn, washed, damaged, altered, or otherwise used after delivery.
If an item is not eligible for return, we will inform the customer when reasonably possible.
3. Return Process
To request a return, please follow these steps:
Step 1 — Contact Us
Contact our support team within 30 days of delivery at:
Please include your order number, the item(s) you wish to return, and the reason for the return.
Step 2 — Receive Return Instructions
Our customer support team will review your request and, if the return is eligible, provide return instructions.
Please do not send products to the return address before contacting us and receiving return instructions.
Step 3 — Package the Item
Securely package the item to help prevent damage during transportation. Where possible, use the original packaging.
Step 4 — Ship the Return
Send the approved return to the following address:
Return Address:
Curonnelle INC
320 N MONTEREY ST A
ALHAMBRA, CA 91801
United States
Customers should retain their return shipment receipt or tracking information until the return has been fully processed.
4. Return Shipping Costs
If the return is due to a defective, damaged, incorrect, or materially different item, Curonnelle INC will review the situation and may cover the applicable return shipping cost where appropriate.
For returns based on reasons such as a change of mind, incorrect size selection, or personal preference, the customer may be responsible for the return shipping cost unless otherwise required by applicable law or agreed upon by Curonnelle INC.
5. Exchanges
We may accept exchanges for eligible items, subject to product availability.
To qualify for an exchange, the item must generally:
- Be requested within 30 days of delivery.
- Be unworn and unused.
- Remain in its original condition.
- Have original tags and labels attached, where applicable.
- Be free from stains, damage, odors, washing, or alterations.
- Meet all other applicable return requirements.
To request an exchange, please contact support@curonnelle.shop with your order number and the item you would like to exchange.
If the requested replacement item is unavailable, we may offer a refund or another appropriate resolution, subject to the circumstances and applicable law.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.
Please provide:
- Order number
- Description of the issue
- Photographs of the item and packaging, where applicable
We will review the information and determine an appropriate resolution, which may include a replacement, exchange, or refund.
7. Return Review and Processing Time
Once your returned item arrives at our return address, please allow approximately 3 business days for our team to receive, inspect, and process the return.
We may contact you if additional information is needed to complete the review.
8. Refund Processing
After a return is approved, the applicable refund will be issued to the original payment method used for the purchase.
Once the refund has been initiated by Curonnelle INC, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
Original shipping charges, if any, may not be refundable unless the return is related to an issue for which Curonnelle INC is responsible or otherwise required by applicable law.
9. Refund for Unapproved or Ineligible Returns
If a returned item does not meet the requirements of this policy, the return may be rejected and the customer may not receive a refund.
Where appropriate, we may contact the customer regarding the condition of the returned item and available options.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before the order has entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.