At Curonnelle INC, we are committed to providing a clear and reliable shipping experience for customers in the United States. This Shipping Policy explains our shipping coverage, order processing times, delivery estimates, and carrier arrangements.
1. Shipping Coverage
Curonnelle INC currently ships within the United States only.
All orders placed through our website are limited to eligible shipping addresses within the United States. Shipping destinations available at checkout are restricted to the United States.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing includes order verification, product preparation, packaging, and preparation for carrier pickup.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
3. U.S. Shipping Time
For deliveries within the United States, the estimated transit time is generally 3–7 business days after the order has been processed and handed over to the shipping carrier.
Therefore, the typical total estimated timeframe from order placement to delivery is approximately 4–10 business days, depending on the processing and carrier transit time.
Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
4. Shipping Carriers
Depending on the delivery destination, package size, service availability, and other logistical considerations, orders may be shipped through established U.S. carriers, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Curonnelle INC may select the appropriate carrier based on the order and delivery requirements. The available carrier may vary from one order to another.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Customers will have the opportunity to review the applicable shipping cost together with the order total before submitting payment.
6. Tracking Information
When tracking information is available, it may be provided to the customer after the order has been shipped.
Tracking information allows customers to monitor the progress of their package through the applicable carrier’s tracking system.
Please allow some time for tracking information to become active after the package has been accepted by the carrier.
7. Delivery Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
- Contact information
Curonnelle INC is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
8. Delivery Delays
Although we work with established shipping carriers, delivery dates may be affected by circumstances outside our reasonable control. These may include:
- Severe weather
- Natural disasters
- Carrier operational delays
- Transportation disruptions
- U.S. holidays
- Incorrect or incomplete shipping information
- Unexpected logistical circumstances
If a shipment is delayed, customers may contact our support team for assistance with available tracking information.
9. Lost, Missing, or Damaged Packages
If your tracking information indicates that a package was delivered but you cannot locate it, please first check the delivery area around your property and contact the applicable carrier if necessary.
If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer support team with your order number and relevant details. We will review the situation and provide reasonable assistance.
For damaged packages, photographs of the package and the products may be requested to help us assess the issue.
10. Changes to Shipping Information
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to update the shipping information before the order is processed or shipped. Once an order has been shipped, we may be unable to change the delivery address.